Latest Key Changes
- 4/27/21 – Updated policy to reflect new URL and Corporate office address.
Policy Overview & Application
Accepting this Policy
Types of Personal Information
We collect personal information that you voluntarily submit to us or that identifies you or relates to you personally. Such personal information includes:
- Contact information such as your name, address, phone number, or email address
- Information provided during site registration, such as username and password
- Employment, education and other information you may provide when seeking employment with MWI
- Payment information such as banking information, payment card details, and billing & shipping addresses
- Application / Business information, including files & attachments, you may provide when contacting us or requesting a quote from one or more of our brands
- IP Address(es), Operating System(s), screen resolution and types of the device(s) you use to access our web sites and online services
- Cookie data, web beacons, tracking pixels and other website technologies
- Opinions and other data you may provide
How We Gather Data
As you use our websites and services, we utilize analytic software that automatically collects information about site activity, browser and network data. We use such data to monitor our sites’ efficiency, improve our websites and services, and offer recommendations for content and services.
When you contact us, request a quote, answer polls, leave feedback or comments, use other feedback options, or download specific content through the use of web forms on our websites, we use the information you provide to fulfill your request for information and services and offer you future content recommendations.
We utilize various services and advertising partners to find and reach prospective customers. Information provided to us by these services are added into our resource management database. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any information, products, services, software, or other materials available through third parties. Your interaction with these third parties and their services and/or websites is governed by and subject to the terms and conditions of those third-party services and/or third-party websites. We encourage you to carefully review the privacy policies and statements of such third-party services and/or third-party websites.
We attend several industry trade shows each year, collecting business cards and scanning badges from those who wish to hear from us further. Personal information may be collected and added into our resource management database and transferred to the agent or representative of the company best able to address the immediate need for information.
How We Use Data
We will use the information we collect to provide the services/information requested. We only process your information to the extent it is necessary for fulfilling the purposes below and otherwise where we can rely on a legal ground for such processing. Where required, we will ask you for your prior consent.
Providing Services You Request
When you submit a request for information, content, products & services from MWI, your information is used to respond to your request.
We may use site traffic patterns and other information collected by our websites to monitor the effectiveness of existing content, improve our websites and services, and offer recommendations for future content and services.
Communication Regarding Services
The brands of MWI occasionally contact active customers about new or updated products, capabilities, and services.
Improvement of Marketing & Engagement Efforts
We may use personal information in aggregate to measure the effectiveness of our websites and services, in order to better understand the needs of our prospective customers, improve our marketing communication efforts, and increase the relevancy of content we provide.
Research & Development
We may utilize website activity, purchase activity, surveys, and other data sources, primarily in aggregate, to determine which products and services are most popular, missing from our capabilities, and/or in need of improved or expanded engineering support.
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, and to repair and improve our websites and services. Notes concerning in-person, phone, and digital requests for information, product quotes, or content may be stored in our resource management database in order to inform various brand contacts of prior support and questions to help us better serve your needs.
Safety & Security
We may use information about you and your website and service usage to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of policies.
Protecting Legal Rights & Business Interests
Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.
We may also use personal information to protect individual’s interests, in emergency situations, where using or sharing your information is necessary to protect an interest that is essential for an individual’s life.
With Your Consent
We may use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish customer success stories and testimonials to promote our services, with your permission.
Comply with law enforcement, government officials, regulatory agencies, or other parties’ request when we are required to do so by applicable law. We will also disclose your information to comply with a judicial proceeding, court order, subpoena, or legal process. We may share your information if it relates to a criminal investigation or alleged criminal activity, or for fraud protection, or in the good-faith belief that such action is necessary to protect and defend the rights or property of MWI or the users of the sites and services.
Who We Share Data With
- Our parent company, American Securities
- MWI brands, located in the United States
- Partners and Representatives affiliated with MWI
- Subcontractors and Vendors who assist MWI in web site & application development, maintenance & hosting, employee recruitment, marketing and analytics services, subscription management services, payment processing services
- Professional advisors such as lawyers and financial advisers
- Regulators and Government authorities in connection with compliance procedures and obligations
- Third parties relating to criminal investigations into alleged or suspected illegal activity
- Third parties in order to enforce or defend our legal rights or to address financial or reputational risks
- Rights holders in relation to an allegation of intellectual property infringement or any other infringement
How & Where We Store Data
Information Storage & Security
We use data hosting service providers in the United States to host the information that we collect. While we use a number of technical measures to secure your data, no security system is impenetrable. Given the nature of communications and information technology, and that the use of the Internet has inherent risks, although we regularly monitor for possible vulnerabilities and attack, we cannot warrant or guarantee that information provided to us or stored in our systems or otherwise will be absolutely free from unauthorized intrusion by others, nor can we warrant or guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us. By disclosing your email address or mobile telephone number to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.
How Long We Keep Data
We retain personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. After such time has passed, information will either be deleted or anonymized.
For users in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- To access the Personal Data we maintain about you;
- To be provided with information about how we process your Personal Data;
- To correct your Personal Data;
- To have your Personal Data erased;
- To object to or restrict how we process your Personal Data; and
- To request your Personal Data to be transferred to a third party.
To exercise the above rights, please contact us at the information we provide below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the GDPR may limit your exercise of these rights.
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your data, or request your information in a structured electronic format. Accounts and information used to access specific websites and/or services may be accessible to review and change via an online account management panel. However, in most cases, information is stored in our resource management database, in which case you may contact us via methods described in the Contact Us section below.
Deletion of Your Information
You may request the removal of all or some of your personal information, though doing so may limit your ability to use certain functionalities and services. Please note that in some cases, an email address and other information may be required to operate a member account on our websites.
Correction of Information
You may edit some pieces of personal information through your account or ask us to change, update, or fix your data if it is inaccurate.
Object to, Limit, or Restrict Our Use of Data
You may ask us to stop accessing, storing, using and otherwise processing your information. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us. When you make such requests, we may need reasonable time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
Opting Out of Marketing Communications
You may opt out of receiving promotional communications from us by using available unsubscribe links, updating your email preferences with your account settings when available, or by contacting us as provided below to have your contact information removed from our promotional email list. Even after you opt-out of promotional messages, you will continue to receive transactional messages from us regarding our websites and services.
Your Data Portability Rights
You may request to obtain some of your information in a structured, electronic format in order to move from one service provider to another.
Cookie Usage & Controls
Cookies and similar technologies help to facilitate the best possible user experience, as they allow us to recognize you and maintain your user preferences from session to session, help us keep your account safe, and generally improve the functionality available on our websites. They also help us ensure that member information, where applicable, is used in association with the correct member account.
Although most Internet browsers accept cookies and the like by default, you can control these types of technology through browser settings and similar tools to refuse all cookies altogether. Please refer to your browser’s instructions to learn more about these functions. If you refuse to accept cookies and similar technologies by activating the necessary settings on your browser, you may be unable to access certain parts of our websites, prohibiting us from delivering the full capability of our websites and preventing the use of certain features and services that require these technologies.
If you use our websites without changing browser settings to disable cookies, you consent to receive all cookies provided and/or collected through our websites. Also, if you wish to remove cookies, please consult your browser’s instructions.
Browser Do Not Track Usage
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit, indicating you do not wish to be tracked. As there is not yet a common understanding on how to interpret the DNT signals, our websites do not currently respond to browser DNT signals.
Privacy of Minors
Our sites and services are not meant for use by children under the age of 18. If you are under 18, please ask a responsible adult to use the sites and services on your behalf. It is the responsibility of parents or guardians to monitor their children’s use of our sites and services.
If we discover that we have inadvertently collected information from a child under 13 years of age, we will promptly take all reasonable measures to delete such information from our systems.
Information You Make Public
If you choose to make your personal information available to other people, through the use of website comments, social media sharing, or any other activity, we cannot control and will not accept responsibility for the way other people may use or manage that data.
Sharing w/Third Party Sites & Social Media Plug-Ins
California Code 1798
Subject to certain limits under California Civil Code 1798.83, California residents may ask us to provide them with (1) a list of certain categories of information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties.
Accessing Our Site Globally
How You Can Contact Us
MW Industries, Inc.
Data Privacy Officer
3426 Toringdon Way, Suite 100
Charlotte, North Carolina 28277
Filing a Complaint.
Additionally, you may file a complaint under the General Data Protection Regulation (GDPR) with your national Data Protection Authority.